Cookie Notice
We want to ensure that you enjoy visiting and using Voice. In order to enhance your experience, we place small amounts of data called ‘cookies’ onto your computer. This Cookie Notice is given by and on behalf of the relevant contracting Voice entity specified in the Terms of Service.
You should carefully review this Cookie Notice, as well as the Terms of Service and all other Policies specified in the Terms of Service before proceeding.
1. WHAT IS A COOKIE?
A cookie is a file that contains an identifier (a collection of letters and numbers) that is sent between a web server and a web browser and is stored within the browser. That identifier is then exchanged with the server each time the web browser requests a page or resource from the web server.
Cookies can be one of two types: either persistent, or session cookies. A persistent cookie is stored in the web browser and remains valid until its set expiration (expiry) date, unless deleted by the user prior to that. While, a session cookie, as the name implies, expires at the end of the user session, when the web browser is closed.
2. DOES VOICE USE COOKIES, AND, IF SO, WHY?
Yes. Cookies can be useful because they allow us to recognize your device, tailor content to meet your interests, and learn how you use Voice.
We use cookies (including HTTP, HTML5 and Flash cookies) and similar technologies (such as web beacons and JavaScript) to: (i) customize and improve your experience of Voice; (ii) deliver content tailored to your interests and the manner in which you browse Voice; and (iii) manage Voice and other aspects of our business.
3. WHAT TYPES OF COOKIES ARE USED ON VOICE, AND WHAT CHOICES DO YOU HAVE?
Below is a list of the types of cookies that we would use on Voice.
Strictly Necessary Cookies
These cookies are necessary for Voice to work and enable you to move around Voice and use the services and features. As these cookies are required for Voice to operate, they cannot be disabled.
Functional Cookies
Functional Cookies allow Voice to help maintain your session and remember the choices you made in order to provide functionality for your benefit.
For example, these cookies are used to collect information about your language preferences and other preferences indicated during your visit.
Analytic Cookies
Analytic Cookies are used to gather statistics about the use of Voice in order to improve the performance and design of our services. For these purposes, Analytic Cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on Voice and the dates and times of your visits, as well as the country and time zone in which your device is located.
These cookies are provided by our third-party analytics tool provider (Google Analytics) and the information obtained through these cookies will be disclosed to, or collected directly by, this third-party service provider. For more information about Google Analytics’ cookie and information practices (including the types of cookies used, their expiration date and how to install a Google Analytics Opt-out Browser Add-On), please visit their site.
Third Party Cookies
From time to time, we partner with third parties to provide you with connections to certain social networks and to provide you with additional features. By using Voice or engaging with third-party plugins and widgets, such third parties may place “session” or “persistent” cookies, or similar technologies, on your browser. These technologies may provide the third parties information about your visit so that they can present you with advertisements for services which may be of interest to you. The use of these cookies is subject to the third party’s own cookie notices.
3. COOKIES WE USE
Below is a list of the specific cookies we use on Voice and their purpose.
| Cookie Name | Description and Purpose | Type | Hostname | Lifespan |
| OptanonAlertBoxClosed | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | Strictly Necessary Cookies | voice.com | PERSISTENT |
| OptanonConsent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | Strictly Necessary Cookies | voice.com | PERSISTENT |
| __cfruid | Cookie associated with sites using CloudFlare, used to identify trusted web traffic. | Strictly Necessary Cookies | voice.com | SESSION |
| _gid | This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. | Analytic Cookies | voice.com | PERSISTENT |
| _ga | This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. | Analytic Cookies | voice.com | PERSISTENT |
| _gat | This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes. | Analytic Cookies | voice.com | PERSISTENT |
| intercom-id | This cookie name is associated with Intercom, and according to documentation, it is an anonymous visitor identifier cookie applied upon visiting the site. It expires after 9 months. | Analytic Cookies | voice.com | PERSISTENT |
| Refresh | This cookie relates to user sessions (see Session cookie below). It is longer-lived than the Session cookie, and is used to get a new session cookie after the session cookie expires, without needing to re-login with a username/password. | Custom internally developed cookie | voice.com | PERSISTENT |
| Session | This cookie keeps track of the actual user session on the backend of the application (the API), to identify who is currently logged in. | Custom internally developed cookie | voice.com | PERSISTENT |
| Trusted_device | This cookie is for users sessions. It marks the device you have logged in with as “trusted”, after you have done a 2FA (two-factor authentication) login. if it is set, you dont need to 2FA the next time you log in with that account on that device. | Custom internally developed cookie | voice.com | PERSISTENT |
| _pk_id | This cookie name is associated with Matomo, an analytics provider, and shows the length of the period at which a vendor can store and/or read certain data from your computer by using a cookie, a pixel, an API, cookieless tracking, or other resources. It is by default set to expire after 13 months. | Analytic Cookies | voice.com | PERSISTENT |
4. CHANGING YOUR COOKIE PREFERENCES
You may choose to manage your cookie preferences through the consent settings made available to you within Voice, some parts of Voice may not work as intended or may not work at all.
You can also change your cookie settings using your browser settings. The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Below is some helpful guidance about how to make these changes on some of the popular browsers.
However, please note that if you customize your preferences via the consent settings or use your browser settings to block all cookies (including, for example, Strictly Necessary Cookies) you may not be able to access all or parts of Voice, or some parts of Voice may not work as intended or may not work at all.
5. CHANGES TO THIS NOTICE
Any changes we make to this Cookie Notice in the future will be made available on Voice and also available if you contact us as set out in our Privacy Notice. Please check back frequently to see any changes.